FAQ

1. Order Placement Guide
Complete your purchase in three simple steps:
  • Browse our collection: Explore products and choose desired items.
  • Add to Cart: Click "Add to Cart" for selected products.
  • Finalize Purchase: Review items/quantities/prices in your cart, click "Checkout", enter shipping details, select payment method, and complete payment.
2. Payment Security
Your transactions are highly secure:
  • Our PCI-DSS certified platform meets global card data security standards.
  • End-to-end encryption safeguards card details, billing addresses, and all payment data.
3. Shipping Timeline
Process unfolds in two phases:
  • Processing: Orders ship within 2 business days post-confirmation (typically within 12 hours of payment).
  • Delivery:
    • Domestic: 3–8 business days
    • International: 5–22 business days (varies by destination/customs).
4. Real-Time Order Tracking
  • Tracking numbers sent to your email upon shipment (also visible in account’s "Order History").
  • Monitor delivery status/estimated arrival via carrier’s website (e.g., UPS, DHL).
5. Shipping Costs
Free standard shipping on all orders—no minimum spend required.
6. Product Assembly
All items arrive fully assembled. Unbox and use instantly—no tools or setup needed.
7. Returns Policy
30-day hassle-free returns:
  • Initiate returns within 30 days of delivery.
  • Return shipping costs covered by us.
8. Customer Support
Contact us via email:
  • Email: bhcdfn747@hotmail.com
  • Tips: Include order number + issue details for faster resolution.
  • Response Time: Within 48 business hours (Mon–Fri, excluding holidays).